PowerAI Tools does not offer refunds due to the upfront cost of reserving AI supercomputing resources. This policy is outlined in the Refund Policy at sign-up.
Detailed Explanation
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Your subscription payment secures the AI computing power from upstream providers, similar to a non-refundable ticket.
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You can cancel anytime to avoid future charges.
However, We may accept refunds under the following circumstances:
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Billing Errors: If you've been incorrectly charged or billed for services you didn't purchase or charged doubled.
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Subscription Cancellation: If you cancel your subscription within the first 7 days of your initial purchase and did not use any AI Credits (applies to new customers only).
Troubleshooting & Tips
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If you have been incorrectly charged or encountered a billing error, reach out to support.
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For issues about subscription cancellations, see “How to cancel my subscription?”